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Thank You for
Visiting the
Farnsworth House Online
Online you can purchase tour reservations, soon
you will be able to make a
donation gift to the Farnsworth House and find a range of architecture books,
useful and decorative works of art for your home and office and much more! All proceeds support the preservation efforts at the
Farnsworth House.
The Farnsworth
House retail Gift Shop is located in our Visitor Center in Plano, Illinois. We invite you to
stop by and find an
unusual gift!
We are committed to providing quality products and service to our
patrons. If you have any questions regarding your order with Online Sales please call us
at one of the numbers on the sidebar.
Email or Fax inquiries be sure to include your order number, name, mailing address
and telephone number so that we may provide you with the best possible
service. Below are links to view frequently asked questions regarding
buying online, our privacy policy, online security, and other
pertinent web
shopping information.
FAQs - Buying Online
What if I prefer to
not place my order online?
How do I
place an online order?
What forms of payment do you accept online?
When is my credit
card charged after Ive placed my online order?
How do I know that my online order has been received?
Can I amend
or delete an item that I have chosen before completing the order?
Can I cancel or make changes to my order after it has been submitted?
Will I get my
ticket(s) in time for the tour?
Do I have to give
notice if I'm not using the tickets purchased online?
FAQs -
Online Security
Is it safe to use my credit card?
What will you do with my name and address?
What is your privacy policy?
FAQs -
Orders
Do you charge
taxes?
How much shipping
and handling will I pay?
Do Landmarks Illinois or National
Trust for Historic Preservation members receive a discount?
Where is the Retail Store?
FAQs - Technical
Your Web pages are wider than my computer screen.
What can I do?
Which web browser should I use to view your site?
Printing pages of this site.
FAQs - Buying Online
What if I prefer to not place my order online?
The Farnsworth
House gladly accepts Tour Reservations by phone at (866) 811-4111 for Individual
Reservations and (630) 552-0052 for Group Reservations (10 or more). Return to the main website
Tours page for additional information.
The secure server software used by the Farnsworth
House Online Sales E-Commerce website encrypts all your personal information,
including credit card details, name, and address. However, please do not
"e-mail your order" with credit card information to the Farnsworth
House as we cannot guarantee the privacy or security of information transmitted
via unsecured or unencrypted e-mail.
How do I place an online
order on your website?
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Choose Tours from the top navigation bar and click on Online Tour Sales.
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To add an
item to your order, enter the quantity you wish to purchase into the
"Quantity" box shown on the product detail page and then scroll down to
the bottom of the page and click the "Add to Basket" button.
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For Tour
Reservation please check our "Online Calendar" to insure the tour date
requested during the order process is available. |
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You
can check your " Basket" at any time by clicking on "Basket Contents" on
the top or bottom navigation bar. |
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When you
are ready to checkout click the "Checkout" button on either the top or
bottom navigation bar. This will begin your checkout.
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Complete the customer information page.
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Complete the payment details and follow the prompts.
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Please note that you may change your order or stop the process at any
time. Your order is not placed until you click on the "Send" button at
the bottom of the secure order form that requests your credit card
number. |
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After
placing your order
a
Confirmation page will show a summary of your transaction.
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Please
print the Confirmation page for your records using your browsers print
button. We recommend that the page be printed in "landscape".
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An email
version of this order summary will be sent promptly.
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A second
email credit card receipt will also be sent. Note that this email
subject line will read Receipt from National Trust for Historic
Preservation.
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If
you need any further assistance please contact us during business hours
by phone or send us an email. |
What forms of payment do you
accept online?
We accept payment by Visa, MasterCard, and
American Express.
When is my credit card charged after Ive placed my order?
Your card is
charged when the order is placed.
How do I know that my order has
been received?
When you submit your online order we will reply to the
e-mail address you have given us to confirm all your order details, including
products ordered and total cost. A second email will be emailed as a receipt
for the credit card transaction. Note that this email subject line will read
Receipt from
National Trust for Historic Preservation.
Can I delete an item that I have chosen before completing the order?
Yes. Once you have
placed an item in your Online Shopping Basket it will remain there until you proceed to
process your transaction or leave the Farnsworth House website. You can access
your Shopping Basket at any time, from any part of the Online Sales website, by
clicking the "Basket Contents" button located on the top or bottom navigation bar. There, you can
amend the quantity or alternatively remove an item altogether by clicking the
"Remove" button.
Can I cancel or make changes to my order after it has been submitted?
Our goal is to
process and ship your order as soon as possible.
And once an order begins the process, we might not be able to modify it. We
apologize for any inconvenience, and we hope that our fast processing time works
to your advantage. But, if you contact us right away by telephone, we may be able
to stop shipment on your order and refund your credit card.
Will I get my ticket(s) in time for the tour?
No tour tickets are
mailed. For Farnsworth House Tours, please print out the confirmation email sent
to you after ordering and bring with you to the Farnsworth House to use as your
"tour ticket."
Do I have to give notice if I'm not using the tickets purchased online?
We request that you
give us 24 hours notice for a full refund if you are not using all or some of
the tickets purchased online. Please call 630-552-0052.
FAQs -
Online Security
Is it safe to use my
credit card?
All orders are encrypted so that they cannot be
read as they travel over the Internet.
National Trust for Historic Preservation, operator of the Farnsworth House,
makes every reasonable effort to ensure that all of the transactions
that occur on our Online Sales website are secure. All credit card numbers
submitted to the site are encrypted using "Secure Socket Layer" (SSL)
encryption. To prevent unauthorized access, maintain data accuracy, and ensure
the correct use of information, we have put in place appropriate procedural
safeguards to secure the information we collect online.
What will you do with my name
and address?
We will use the information you provide us to
process your orders. We will not sell, rent or trade your personal details with any other
companies.
What is your privacy policy?
National Trust for
Historic Preservation is strongly committed to protecting the privacy of our online
guests, customers and donors. All information is
kept confidential and is not shared with any other organization. Personal
information such as addresses and phone numbers are gathered solely for the
indicated purposes of providing you with information about upcoming exhibits and
events, or to send you purchases and receipts. Our lists are never sold. Our
website does not attach unsolicited Active X or similar programs to your
computer and we do not issue "cookies" except as necessary to operate the
shopping cart feature of our Online Sales store.
FAQs -
Orders
Do you charge taxes?
Sales tax is not
assessed for Tours.
How much shipping and handling will I pay?
There is no
shipping on Tour Reservations.
Member's Discount
Tour Reservations
are "free" to Landmark Illinois and National
Trust for Historic Preservation (NTHP) members.
Please call (630) 552-0052 to make your reservations.
Where is the Retail Store?
Our store is located at the Farnsworth House
Visitor Center in Plano, IL.
FAQs - Technical
Your web pages are wider than my
computer screen.
Try setting your monitor to a resolution of 800 x
600 or higher (832 x 624, 1024 x 768, etc.). To change monitor settings for
Windows users, go to Start Menu/ Settings/ Control Panel: Display. To change
monitor settings for Mac users, go to Apple Menu/ Control Panels/ Monitors.
Which web browser should I use
to view your site?
We recommend you use version 6.0 or higher of
Microsoft Internet Explorer. If you have a previous version, you can download a
free copy of the latest version at the Microsoft web sites.
Our site does not
contain pop-up ads of any sort. We do, however, utilize features that open new
browser windows. This practice may be interfered with by some pop-up blocker software.
Printing pages of this site.
Pages of this site
can be printed using your browser Print button.
Pages
will print best if you change the Page Setup to "landscape."
Within the browser, go to File
and select Page Setup to change from portrait to landscape print mode. Then OK
the settings and go to Print.
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